IT Support Lead

We are a dynamic tech internet company committed to leveraging cutting-edge technology to drive our business success. We are seeking an exceptional IT Support Lead who is not only skilled in managing day-to-day technical support operations but also exhibits strong leadership potential to grow into more strategic and higher level of leadership in our company.
The IT Support Lead will play a critical role in ensuring the seamless operation of our IT support services while continuously striving to enhance our support processes and technologies. This position requires someone with outstanding technical expertise, leadership skills, consistently keep up-to-date with advancements in the field, and a strategic mindset who can navigate the complexities of IT support today and evolve into a strategic leader tomorrow.
The goal is to ensure that information technology adds the maximum value to our company so as to facilitate the success of our business.  

Responsibilities: 

• Lead, mentor, and manage the IT support team, fostering a culture of excellence and continuous improvement.
• Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits 
• Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization 
• Approve purchases of technological equipment and software and establish partnerships with IT providers 
• Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance 
• Direct and organize IT-related projects 
• Monitor changes or advancements in technology to discover ways the company can gain a competitive advantage 
• Analyze the costs, value, and risks of information technology to advise management and suggest actions 
• Familiar with outsourcing and use this as the key to implementing technologies and services in the company. 

• Excellent knowledge of IT systems and infrastructure
• Background in designing/developing IT systems and planning IT implementation
• Solid understanding of data analysis, budgeting, and business operations
• Superior analytical and problem-solving capabilities
• A strong strategic and business mindset
• Outstanding communication and interpersonal abilities
• Strong expertise in Linux and Windows-based systems.
• Good Understanding of Network Design and Implementation.
• Proper understanding of Servers, Storage Systems, and Enterprise hardware.

• Flexible working hours.
• A dynamic working environment with a culture that is open, innovative, and performance-oriented.
• Supplementary health insurance.
• Various on-site entertainments.
• Competitive salary package.