Operation Manager - Pishgaman

We’re looking for an Operation Manager to join our team! As an Operation Manager you will mainly responsible for:

  • Planning and leading operations team members in order to achieve their aggressive SLAs and quality objectives.
  • Ensure the correct guidelines are met through regular performance enablement (QA).
  • Developing insightful periodic performance reports
  • Providing necessary and required data for executive planning
  • Forecasting requirements, prepare an annual budget, schedule expenditures, analyze variances, initiating corrective actions
  • Plan and review compensation actions, enforcing policies and procedures
  • Building and maintaining an amazing team culture
  • Build and refine training materials
  • Analytical thinking and process-based problem-solving abilities
  • Excellent conceptual, written and verbal communications skills
  • Ability to establish relationships across channels and functions to drive success
  • Flexible and able to deal with ambiguity, uncertainty and adapt to changing priorities
  • Excellent analytical skills and advanced aptitude with spreadsheets and database technologies.
  • Enthusiastic and self-motivated.
  • Detail-oriented with the ability to see how the details fit into the overall bigger picture
  • Appropriate and on-time payment.
  • Talented colleague and interesting work environment.
  • Supplementary health insurance.
  • Loans to employees.
  • On-site entertainments